Troubleshooting

What to check before sending a support request.

Use these checks for the most common problems with the dashboard, saved locations, trip history, and backup or restore behavior.

Dashboard

Trip stats are not what you expected

  • Confirm that the trip was started and not reset partway through.
  • Check whether the question is about current speed, elapsed time, average speed, or max speed.
  • If you are on iPad, confirm you are looking at the intended layout and screen.
Saved Locations

A destination seems to be missing

  • Search for the location name directly.
  • Check whether the group it belongs to is collapsed.
  • If you recently imported or restored data, confirm whether the result should have been merged or replaced.
Trip Logger

A trip entry looks wrong or hard to find

  • Use search or filtering before assuming the trip is gone.
  • Check whether the entry was edited manually.
  • Compare the on-screen record with an export if you need to verify what is stored.
Trip Notes

The note does not match the trip you expected

  • Confirm you opened the intended trip record.
  • Check whether the trip was edited after the note was added.
Backup

Backup status looks confusing

  • Look at the last backup time first.
  • Check whether you added saved locations after that backup.
  • Remember that the current backup flow focuses on saved locations.
Restore

Data after restore is different from what you expected

  • Confirm whether you used import-and-merge or full restore.
  • If you used full restore, replacement of the current saved locations is expected.
  • If you are unsure which action you used, include that in your support request.
Need support?

Send the version, device, and failing step.

Those three details usually help more than a long general description. Start with the exact step where the issue begins.

Open support form